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Roles & Responsibilities of Agencies & Associated Groups

For contact details, please see for States of Jersey Departments and for additional details on other organisations.


  1. Introduction
  2. Children’s Services
  3. Health Services
  4. Education Department
  5. Housing
  6. Jersey Family Court Advisory Service (JFCAS)
  7. Third Sector Organisations

    Amendments to this Chapter

1. Introduction

An awareness and appreciation of the role of your own and other organisations is essential for effective collaboration.

This chapter outlines the main responsibilities in safeguarding and promoting the welfare of children of all statutory organisations, third sector agencies, private organisations and professionals and practitioners who work with children.

The SPB is an inter-agency committee for agreeing how different services and professional groups should co-operate to safeguard children and young people in Jersey, and for making sure that arrangements work effectively to bring about positive outcomes for them. Although not enshrined in law as in the UK, but underpinned by a Memorandum of Understanding, all agencies involved with working with children, young people and their families have an obligation to work together to protect and promote the welfare of children and young people. The duty to promote the welfare of children and young people equally applies to non-statutory agencies. Each agency has core business but also has a role to play in safeguarding and protecting children and young people.

This section outlines the main roles and responsibilities of professionals in statutory and voluntary agencies in relation to safeguarding and child protection. In particular, it focuses on the responsibilities of agencies and organisations and their role in the protection of children and young people in Jersey.

All agencies and organisations that are working with children have a general duty of protection and care for children and should have in place a child protection policy. The policy should name a lead or designated person in the organisation who:

  • Is responsible for updating and reviewing the policy;
  • Is the person to whom other staff refer child protection matters;
  • Is fully trained at the appropriate level in child protection for their agency.

All agencies and organisations have access to inter-agency training provided, in most cases free of charge, through the SPB. They should ensure that all staff who work with, or have access to, children attend the various training.

Click here for more information about the SPB Child Protection Training Program.

All agencies and organisations should ensure that staff are recruited and selected in line with the agency / organisations policy and that interviews are held, DBS (Disclosure and Barring Service) and Police checks conducted and other procedures such as references are taken up to verify each person’s suitability to work with children and young people. All agencies and organisations should have policies in place to deal with allegations made against staff or volunteers in relation to child protection matters.

Where an agency or organisation is not listed and/or wishes to review their policy and procedures to have them included in this manual they are advised to contact the SPB Professional Officer.

Safeguarding Partnership Board
First Floor,
23 Hill St,
St Helier,
JE2 4UA.

Tel: 01534 442 752

Role of Designated Child Protection Officers in Agencies and Lead Health Professionals

Each agency should have a senior member of staff who is designated to take lead responsibility for dealing with child protection issues, providing advice and support to other staff, liaising with Children’s Services, and working with other organisations as necessary. The focus for the named professional’s role is safeguarding children within their own organisation and ensuring their service is aware of their responsibilities.

Named professionals are usually responsible for conducting the organisation’s internal management reviews, except when they have had personal involvement in the case when it will be more appropriate for the designated professional to conduct the review. Named professionals should be of sufficient standing and seniority in the organisation to ensure that the resulting action plan is followed up.

2. Children’s Services

Children’s Services are part of the Health & Social Care Services Department. They are responsible for the provision of social work and family support services, including child protection, “looked after” children, residential services, leaving care and fostering and adoption. Children’s Services have specific responsibilities under the Children (Jersey) Law 2002.

Role in Child Protection:

Children's Services, with the help of other organisations as appropriate, has a duty to make enquiries if there is reason to suspect that a child or young person is suffering, or likely to suffer, significant harm; this will enable decisions to be made as to whether any further action should be taken to protect, safeguard or promote the child or young person’s welfare.

Where a child is at risk of significant harm, social workers are responsible for co-ordinating the assessment of the child or young person’s needs, of the parents’ capacity to keep the child safe and promote his or her welfare, and of the wider family circumstances. This responsibility includes ensuring that all agencies and professionals involved with a child or young person or with a relevant contribution to make to the assessment, are identified and involved in the assessment. The social worker will ensure that the outcome of the assessment is shared with the child and family. The responsibility for the co-ordination of an assessment rests with the named social worker.

Adult Services Team

The States of Jersey provides services to adults who are responsible for children who may be in need. The Adult Social Work Service is made up of four main areas: Services for Elderly People; Services for People with Physical or Sensory Disabilities; Services for People with a Brain Injury; and Services for Carers.

Role in Child Protection:

When staff are providing services to adults they should ask whether there are children in the family and consider whether the children need help or protection from harm. Children may be at greater risk of harm or be in need of additional help in families where the adults have mental health problems, misuse substances or alcohol, are in a violent relationship or have complex needs or have learning difficulties.

Adult Services Team staff may work with parents and relatives of children where concerns are raised about their parenting or where the adult’s needs have impacted on their ability to care for their children. Adult Services staff have a key role to play in providing information and supporting clients during the process of assessment and review. Adult Services may have contact at the transition of a young person into adulthood, at a time when they may be particularly vulnerable.

3. Health Services


Health Services are delivered in Jersey through two distinct sources: Family Nursing & Home Care and the States of Jersey Health & Social Care Services department.

Family Nursing & Home Care

Family Nursing & Home Care website

Family Nursing & Home Care is a non-statutory, charitable organisation that provides a comprehensive range of community nursing and home care services that are accessible, appropriate and sensitive to the needs of the community from birth to death. Services include Community Based Nurses; Community Paediatric Nurses; Health Visitors; Allied Healthcare Professionals (e.g. Occupational Therapists, Physiotherapists) and School Nurses.

Health Visitors support expectant and new parents with children under five years, and adults under fifty years, offering advice and information on health topics and other services available to families. They hold Post Natal Support Groups, Child Health Clinics, Parentcraft Classes (in conjunction with Midwives) and Baby Massage Classes. Nursery Nurses working under the direction of Health Visitors to also provide additional support to families. School nurses are responsible for vision and hearing tests. Following written consent from parents, School Nurses administer immunisations and vaccinations to schoolchildren. They are available to discuss matters relating to the health of the schoolchild with parents, teachers and pupils such as bedwetting or behavioural issues.

Role in Child Protection:

Health visitors play a key role in child protection services. They work mainly with the well population and maintain visits and contact with families over a substantial period of time. They are ideally placed to identify changes in parental and child behaviour patterns and are trained to recognise deviations from the norm in health, child development and family relationships, including the identification and support of young carers. This enables them to recognise the need for a referral and to initiate any necessary action at an early stage. School Nurses monitor the child’s health, growth, and physical emotional and social development and are ideally placed to detect changes or identify risk for children.

Health & Social Care Services Medical Personnel

Health professionals are in a strong position to identify welfare needs or safeguarding concerns regarding individual children and, where appropriate, provide support. This includes understanding risk factors, communicating effectively with children and families, liaising with other agencies, assessing needs and capacity, responding to those needs and contributing to multi-agency assessments and reviews.

A wide range of health professionals have a critical role to play in safeguarding and promoting the welfare of children including: GPs, primary care professionals, paediatricians, nurses, health visitors, midwives, school nurses, those working in maternity, child and adolescent mental health, adult mental health, alcohol and drug services, unscheduled and emergency care settings and secondary and tertiary care.

All staff working in healthcare settings - including those who predominantly treat adults - should receive training to ensure they attain the competences appropriate to their role and follow the relevant professional guidance;

  • Safeguarding Children and Young People: roles and competences for health care staff, RCPCH (2014);
  • Looked after children: Knowledge, skills and competences of health care staff, RCN and RCPCH, (2012);
  • Protecting children and young people: the responsibilities of all doctors, GMC (2012).

All medical personnel have key roles to play in the identification of children who may have been abused and of those who are at risk of abuse, and in subsequent intervention and protection. The Health department delivers services through the hospital and community including:

  • Hospital: Accident and Emergency; Mental Health; Midwifery; Paediatric departments including Robin Ward; Allied Healthcare Professionals (e.g. occupational therapists, physiotherapists, dieticians, dental, genito-urinary medicine (GUM) clinics); Outpatients; Theatres and Day Surgery Unit; and Critical Care Unit;
  • Community: Midwifery, Learning Disability; Mental Health; Allied Healthcare Professionals (e.g. Occupational Therapists, Physiotherapists, Speech and Language); Drug and Alcohol Service; Community Adolescent Mental Health Services (CAMHS); Psychology and Ambulance Service.

Role in Child Protection:

Medical assessments may include the assessment of parents’ capacity to respond to the child or young person’s developmental needs and to identify where parental health (e.g. post-natal depression), or family or environmental factors impact upon parenting capacity.

Paediatricians, wherever they work, will come into contact with child abuse or neglect in the course of their work. Consultant paediatricians, in particular, may be involved in difficult diagnostic situations, differentiating those where abnormalities may have been caused by abuse from those that have a medical cause.

Other professionals such as Physiotherapists, Occupational and Speech Therapists will have significant roles in the lives of some children with disabilities or developmental delay. Their contributions to assessments will help take into account the child’s functioning and developmental potential as well as parenting and environmental factors. Speech and Language Therapists may also be requested to facilitate communication with a child who has speech and language difficulties during an assessment.

General Practitioners

General Practice in Jersey is private; each practice sets its own fees. GPs provide a holistic service to patients and act as a point of contact for other parts of the health system. They provide general health services to everyone, from the “cradle to the grave” so are key stakeholders in the identification and monitoring of children and young people.

Role in Child Protection:

General Practitioners are well placed to identify when a child is potentially in need of extra support or services to promote health and development, or is at risk of significant harm. It is important that their contributions to assessments include a professional evaluation of the health information about a child and, where appropriate, of the parents’ health where this impacts upon parenting. The Quality Information Framework (QIF: a mechanism for reporting practice information to the Public Health Department) requires practices to have a named Child Protection Lead who will ensure the practice has up to date information about where to access help, if required. The General Medical Council requirements are on their website and expect GPs to have regular training. See Protecting children and young people: The responsibilities of all doctors guidance.

This is a personal responsibility.

Child Development Centre

The centre provides the following services:

  • Multi-agency assessment and therapy management programs for under 5’s with special needs with 6 monthly review;
  • Multi agency assessment and therapy management programs for over 5’s with special needs;
  • Outpatient appointments and visits to children in nursery, schools or at home;
  • Baby/toddler support/playgroups.

Role in Child Protection:

Staff in the Child Development Centre are ideally placed to monitor the well-being of children. They should keep the interests of children uppermost when working with parents, work in ways intended to bring about better outcomes for children and be alert to possible indicators of abuse or neglect.

Child and Adolescent Mental Health Service (CAMHS)

CAMHS aims to provide assessment, diagnosis and treatment for Jersey residents below the age of 16 (or 18 for those in full time education). This involves working with children and young people who have significant emotional, behavioural, interpersonal and developmental difficulties, including the full range of psychiatric illness and with their families/ carers. The service aims to maintain children and adolescents in their family unit wherever possible.

Role in Child Protection:

As part of assessment and care planning, CAMHS professionals should identify whether child abuse or neglect, or domestic violence, are factors in a child or young person’s mental health problems; CAMHS should ensure that this is addressed appropriately in the their treatment and care, in consultation with other professionals working with the child.

CAMHS professionals have a role in the Assessment process in circumstances where their specific skills and knowledge are helpful. Examples include:

  • Children and young people with severe behavioural and emotional disturbance, eating disorders or self-harming behaviour;
  • Cases where there is a perceived high risk of danger;
  • Families with very young children, or where the abused child or abuser has severe communication problems;
  • Cases where multiple victims are involved.

Adult Mental Health Service

Adult Mental Health Service is a service for people between the ages of 16-65. The service runs as a single Adult Mental Health Service, with three component parts to it:

  1.  The Liaison Service - which is the front door for any urgent / emergency need to access a secondary care mental health assessment;
  2. In-patient Service - in Orchard House, providing up to 17 beds as an open assessment and treatment hospital ward;
  3. Community Services supporting all acute and long term care not requiring in-patient support.

Role in Child Protection:

Adult Mental Health Service has a responsibility in safeguarding children when they become aware of, or identify, a child at risk of harm. This may be as a result of a service’s direct work with people who may need support from mental health services as a parent, a parent-to-be, a relative of an at risk family, a non-related abuser, or in response to a request for the assessment of an adult perceived to represent a potential or actual risk to a child or young person. Staff need to be especially aware of the risk of neglect, emotional abuse and domestic abuse and cases where the parent or carer fabricates or induces.

Alcohol & Drugs Service

The Alcohol and Drug Service provide a free and confidential service to the people of Jersey who are experiencing problems relating to substance misuse. They offer a range of services including detoxification at home or in hospital, substitute prescribing, counselling and support, needle exchange and training on issues relating to substance misuse for other professional groups.

Role in Child Protection:

A range of services is provided, in particular by health and voluntary organisations, to respond to the needs of both adults (with parental responsibilities) and children and young people who misuse drugs. Practitioner discretion and awareness is essential in identifying and responding to presentations that may suggest harm. The practitioner will refer any concerns to MASH.

Ambulance Service

The States of Jersey Ambulance Service provides emergency and high dependency care and transport for the people of Jersey at a time when, through an accident or illness, they are most vulnerable. The frontline Service is made up of Paramedics and/or Technicians, Paramedics are trained to use advanced life support techniques and can administer a range of drugs for the emergency treatment of a number of medical and trauma conditions.

Role in Child Protection:

The staff working in the ambulance services will have access (by phone or in person) to family homes and be involved with individuals in a time of crisis. They may therefore be in a position to identify initial concerns regarding a child or young person’s welfare.

Police Services

Police Services are delivered in Jersey through two different sources: The States of Jersey Police and the Honorary Police Officers. The Public Protection Unit (PPU) at the States of Jersey Police has a remit to deal with aspects of offending which include violent and sexual crimes. The PPU deals with domestic abuse, adult and child abuse and management of sexual and violent offenders.

Honorary Police officers have, for centuries, been elected by parishioners to assist the Connétable of the Parish to maintain law and order. Officers are elected as Centeniers, Vingteniers or Constable's Officers each with various duties and responsibilities. The Honorary Police provided the only law enforcement prior to the appointment of paid Police officers for the Parish of St Helier in 1853 and later to serve the whole Island. Honorary Police still provide an essential and very valuable service to the Parishes and community in Jersey. They retain the power to decide on the prosecution of an alleged offender.

Role in Child Protection:

The PPU normally take responsibility for investigating child abuse cases jointly with social workers. However, investigating child abuse and safeguarding children is not solely the role of PPU officers – it is a fundamental part of the duties of all Police officers. For example, Patrol officers, whether States of Jersey or Honorary, attending domestic violence incidents, are aware of the effect of such violence on any children normally resident within the household. The Police hold important information about children who may be at risk of harm as well as those who cause such harm. They are committed to sharing information and intelligence with other organisations where this is necessary to protect children. This includes a responsibility to ensure that those officers representing the Police at a Child Protection Conference are fully informed about the case, as well as being experienced in risk assessment and the decision-making process.

4. Education Department

Everyone in the Department for Education shares an objective to help keep young people safe by contributing to:

  • Providing a safe environment for children and young people to learn in Education, Sport and Culture settings; and
  • Identifying children and young people who are suffering or are likely to suffer significant harm and taking appropriate action with the aim of making sure they are kept safe at home, at school and at any other DfE supervised event.

Achieving these aims requires systems designed to:

  • Prevent unsuitable people working with children and young people;
  • Promote safe practice and challenge poor and unsafe practice;
  • Identify instances in which there are grounds for concern about a child’s welfare and take appropriate action to keep them safe; and
  • Contribute to effective partnership working between all those involved with providing services for children and young people.


There are 32 primary and 11 secondary schools in Jersey. This includes non-fee paying, fee paying and special schools.

Role in Child Protection:

Every school is required to have a designated teacher with responsibility for child protection and an alternative designated teacher in the event of absence; both are required to be senior members of staff. for detailed information see DfE document Responsibilities for Child Protection in Schools (States and Private Sector) / Youth Projects All school staff are required to receive and complete Foundation Child Protection Training. Designated teachers must be trained to a higher level. Refresher training takes place regularly.

Education Support Team - “Working Together for Positive Solutions”

The Education Support Team (EST) works in partnership with parents, schools and other professionals to prevent, identify and address pupil difficulties with learning, social interaction and attendance. The Education Support Team also supports schools in child welfare and child protection matters. EST is comprised of the Education Psychology Service, the Education Welfare Service (EWS) and the Central Education Needs Service (CENT).

Role in Child Protection:

There is a requirement for the Education Support Team to liaise within a multi-agency framework in order to safeguard children.

Jersey Youth Service

Jersey Youth Service provides a broad range of personal and social development opportunities for young people aged 12 to 18 with some targeted work with older young people up to the age of 25 years.

The Youth Service works from many different locations including youth centres, residential settings, mobile youth projects as well as detached and outreach work on the streets, in parks and other places where young people congregate. Youth Workers also work in other organisations including schools and colleges and the prison, and so are well placed to come into contact with hard to reach and vulnerable young people.

The nature of youth work means that relationships are developed that empower young people, enabling them to make informed choices about their lives.

Role in Child Protection:

The Jersey Youth Service has a designated manager who manages all aspects of safeguarding and child protection issues. The contact Youth Workers have with young people, and the relationships that are developed, mean that the Youth Service is well placed to notice any changes in their lives, including any outward signs of abuse or any significant changes in behaviour. The rapport that young people have with a youth worker can also lead to disclosures being made, as young people can feel comfortable and have trust in that relationship.

Sport and Leisure Services

The aim of sport and leisure services in Jersey is to provide the community with the opportunity to take part in a wide range of sport and leisure activities suitable for all ages and to encourage a healthy and active lifestyle. The majority of sport and leisure services take place within DfESC facilities, however, there are occasions where children and young people will attend leisure attractions and use public spaces under the supervision of DfESC staff or sub-contractors.

Role in Child Protection:

Staff, volunteers and contractors who provide these services have various degrees of contact with children who use them, and appropriate arrangements need to be in place. These should include:

  • Procedures for staff and others to report concerns they may have about the children they meet, which are in line with the DfESC Child Protection Policy and SPB procedures;
  • Appropriate codes of practice for staff, particularly sports coaches, such as the codes of practice issued by national governing bodies of sport and Sports Coach UK. Sports organisations can also seek advice on child protection issues from the SPB and the Child Protection in Sport Unit (CPSU), which has been established as a partnership between the NSPCC and Sport England;
  • The Sports Coach UK (NSPCC recognised) seminar “Safeguarding and Protecting Children” is appropriate and recognised for all coaches with the UK Coaching Certificate or National Governing Body qualification. Staff who have contact with children and young people who are not sports coaches or volunteers to attend DfESC or SPB Child Protection training;
  • The Sport & Leisure Division works with voluntary sports clubs and associations to develop child protection policies and encourage relevant members to attend the Sports Coach UK seminar “Safeguarding and Protecting Children”.

Registered Childcare Providers

Regulated childcare covers non parental care of children from babies up to the age of twelve years, and can be in two types of settings:

  1. Family Child Care is a childcare service offering care to children in the home of the Family Child Carer (FCC);
  2. Centre Care can be found in a variety of settings. These can be purpose built, in converted or rented premises, church halls, a community centre, or a school at out of school times.

Role in Child Protection:

Family Child Carers and everyone working in registered childcare should know how to recognise and respond to the possible abuse and neglect of a child. All organisations providing childcare must have a designated person who liaises with local child protection agencies on child protection issues. As part of their initial registration, Police checks and references are taken up and ongoing training in child protection is mandatory.

Probation and After-Care Service (JPACS)

The Jersey Probation and After-Care Service (JPACS) is a department of the Royal Court. The core functions of the Service are to prepare Social Enquiry Reports (SERs) for the Courts and to work with offenders placed on Probation supervision or who receive Prison sentences to reduce their risk of re-offending and level of harm they may pose to the public. This is achieved by a combination of individual sessions and attendance on cognitive behavioural group-work programmes. In addition JPACS attends the majority of Parish Hall Enquiries for children under the age of 18, to assist the Centenier in deciding how best to deal with that individual. JPACS is responsible for the running of Community Service which involves offenders performing unpaid work in the community.

JPACS, through its Jersey Family Court Advisory Service, also prepares reports for the Family Court in residence and contact issues, prepares Adoption reports and can be appointed as guardian ad litem in Public and Private law proceedings.

Role in Child Protection:

JPACS supervises a number of men and women who have convictions for offences against children. Many offenders have families which include children, and many child offenders are themselves vulnerable. Probation Officers have been trained in the assessment of sex offenders and are able to carry out programme work to reduce the risk of them re-offending in a similar way. JPACS is also actively involved in the community resettlement of prisoners who have committed offences against children. This engagement by offenders is mostly on a voluntary basis although the implementation of the Sex Offenders Law provides a statutory basis for this work in the cases of highest risk.

Probation Officers also work with families where domestic violence has taken place and are aware of the impact such behaviour has upon children. 

JPACS is committed to interagency risk management and works closely with the Police, the Children’s Service and other relevant agencies to assess and manage the risk offenders pose to children. JPACS is responsible for children made the subject of supervision by the Courts and Centeniers.

States of Jersey Prison Service

The States of Jersey Prison Service holds in secure custody those committed by the courts. As the only prison on Jersey, it fulfils the functions of an entire prison system, and caters for all people remanded or sentenced to custody within its jurisdiction. It has an operational capacity of 184 prisoners, and holds men, women, young adults, and juveniles. Juveniles are from 15-18 years old, young offenders are from 18 to 21 years old and adults from 21 years old.

Role in Child Protection:

The Governor of the Prison has a duty to make arrangements to ensure that functions are discharged with regard to the need to safeguard and promote the welfare of children, not least those who have been committed to their custody by the courts. The Prison has a designated Child Protection Officer who has responsibility for coordinating services for Children while incarcerated in HM Prison La Moye and also ensuring the safety of Children visiting the Prison. The Child Protection Officer will attend appropriate Safeguarding training and will recommend relevant training for Staff to the Prison Management Board.

5. Housing

The Housing Department aims to ensure the provision social rented housing to meet the needs of locally qualified individuals or families who are unable to house themselves in the private sector on financial, medical or social grounds.

Role in Child Protection:

Housing and homelessness services and others at the front line such as environmental health are signed up to the duties set out in the Memorandum of Understanding based on Working Together 2015. Professionals working in these services may become aware of conditions that could have an adverse impact on children. These agencies have an important role to play in safeguarding vulnerable young people, including young people who are pregnant or leaving care.

Housing and homelessness staff can play an important role in safeguarding and promoting the welfare of children as part of their day-to-day work – recognising child welfare issues, sharing information, making referrals and subsequently managing or reducing risks. Housing managers, and others with a front-line role such as environmental health officers, also have an important role. For instance, housing staff, in their day-to-day contact with families and tenants, may become aware of needs or welfare issues that they can either tackle directly (for instance, by making repairs or adaptations to homes) or by assisting the family in accessing help through other organisations; or environmental health officers inspecting conditions in private rented housing may become aware of conditions that impact adversely on children.

6. Jersey Family Court Advisory Service (JFCAS)

The Jersey Family Court Advisory Service is accountable to the Probation Board. The Service is responsible for providing the Royal Court, particularly the Family Division with advice and recommendations in three distinct areas of work.

  1.  Private law which comprises applications for Residence, Contact and specific issues that involve children;
  2. Adoption: to act an independent Guardian once a placement has been made; and
  3. Guardian in public law applications, providing the Court with an independent view of the application made by the Minister for Health and Social Care Services.

In all three areas our role is to be the “voice of the child” in the court.

Role in Child Protection:

In Private Law it is the responsibility of practitioners to be mindful of the signs and symptoms of harm in all their cases. The consideration of risks of harm to a child are an integral part of the practitioner's role throughout the period of contact with the child, with a view to the identification of new, unreported or unresolved issues of harm. Such identification will result in an immediate referral to the Children’s Service for investigation.

Some applications are made as a protective measure resulting from issues of concern already identified. The practitioners liaise with all the appropriate agencies in particular the Police, Children’s Service and Probation Service to ensure that all the risks are identified and taken into account in the recommendations made in the final report to the Court.

In Adoption – despite adoptive couples having undergone intensive assessment prior to placement practitioners must be alert to any signs, symptoms and/or allegations of child protection. These would immediately be referred to the Children’s Service for investigation and consideration of continuance of the placement.

In Public Law – by nature of the application the Minister is seeking to protect the child and therefore inevitable that allegations of risk of harm have been made. Nevertheless, the practitioner will remain alert to any new allegations or concerns about placements that are current for the child/ren involved. Any concern would be referred to the Children Service for investigation.

7. Third Sector Organisations

Voluntary organisations and private sector providers play an important role in delivering services to children. Many voluntary organisations are skilled in preventative work, and may be well placed to reach the most vulnerable children, young people and families. Voluntary organisations may also deliver advocacy for looked after children and young people, and for parents and children who are the subject of child protection enquiries and case conferences. They should have the arrangements described in Chapter 2 of Working Together in place in the same way as organisations in the public sector, and need to work effectively with the LSCB. Paid and volunteer staff need to be aware of their responsibilities for safeguarding and promoting the welfare of children, how they should respond to child protection concerns and make a referral to local authority children's social care or the police if necessary.

Faith Organisations

Churches, other places of worship and faith-based organisations provide a wide range of activities for children and have an important role in safeguarding children and supporting families. Like other organisations who work with children they need to have appropriate arrangements in place to safeguard and promote the welfare of children.

All organisations, which do not have statutory duties under the Childrens (Jersey) law 2002 but which have involvement with children and young people, directly or indirectly, have a responsibility to ensure that their employees, volunteers and service users are aware of these procedures and know where to access them.

Everybody who works with children, parents and other adults in connection with children should be able to recognise indicators of concern about a child’s welfare or safety. A staff member or volunteer who may encounter concerns about the safety and well-being of a child should know:

  • Who in their organisation can offer support and guidance;
  • When and how to make a referral to Children’s Social Care under the MASH enquiry process;
  • What other services are available locally and how to gain access to them;
  • How to access and receive appropriate training.

NSPCC Jersey

NSPCC Jersey website
Tel: 01534 760 800

At the NSPCC centre in Jersey we are delivering cutting edge services to protect children and prevent abuse. Some of these are modelled on international programmes proven to dramatically decrease the risk of child abuse.

Role in Child Protection:

The NSPCC aims to reduce the risk to children and young people through the delivery of services that support other agencies in their work.

The Bridge

Tel: 01534 449 495

The Bridge is a community-based centre that gives children, families and young people in Jersey the opportunity to be safe, healthy, happy and have aspirations. It supports children, families and young people to engage in life changing opportunities, especially in times of difficulties and challenge.

Core services include:

  • Integrated early family learning;
  • Family support;
  • Health services;
  • Outreach services to children and families not attending the Centre;
  • Access to training and employment advice;
  • Youth club (part-funded by Children In Need).

The Bridge programmes provide easily accessible health services integrated with other family support services so that parents are equipped to respond appropriately to the needs of their children, enabling children to develop so they can meet their full emotional, social and physical potential enabling them to flourish when they reach school.

Role in Child Protection:

The Bridge services are well placed to provide contact for families and vulnerable children. As such, staff at the Bridge can play an important part in safeguarding children through their day to day contacts, as well as in reporting any child protection concerns that may be identified in the course of their work.

Jersey Child Care Trust (JCCT)

Jersey Child Care Trust (JCCT) website
Tel: 01534 629 901

The Jersey Child Care Trust co-ordinates, promotes and facilitates the expansion of high quality and affordable childcare provision in Jersey. Projects to support the childcare sector are co-ordinated from the JCCT’s offices based at the Bridge. All those working for the JCCT in paid or voluntary staff roles are required to complete the Foundation Child Protection Training and follow the Child Protection Policy of the setting they are based in.

Nannies Accredited through the JCCT meet a set criteria, which includes undertaking the Foundation Child Protection Training. Child Protection procedural knowledge is assessed at initial accreditation interview and updated training is required every three years.

Role in Child Protection:

All JCCT staff and volunteers will have some access to children and have a duty to follow the relevant Child Protection Procedures, either within the JCCT or Registered Day Nursery or Pre-School.

All nannies are well placed to identify, and have a duty to respond, to any child protection concerns that they may have for a child in their care. The JCCT offers all nannies a first point of contact for safeguarding information.

Brook in Jersey

Brook website
Tel: 01534 507 981

Brook in Jersey’s mission is to ensure that all children and young people have access to high quality, free and confidential sexual health services, as well as education and support that enables them to make informed, active choices about their personal and sexual relationships so they can enjoy their sexuality without harm.

Role in Child Protection:

Brook in Jersey is committed to issues of child protection at every level in the organisation. Brook in Jersey works within the law and professional codes of conduct in the best interests of young people. Brook in Jersey believes that the emphasis in dealing with difficult disclosures should be on supporting the young people who have made them to come to the point where they are prepared to take the matter further themselves. If the young person concerned cannot be brought to this point, then a decision may be made that confidentiality will need to be breached to prevent serious harm befalling that individual and/or others, but not without informing the individual first. In taking such decisions staff are guided by a protocol contained within Brook in Jersey's Protecting Young People Policy.

Jersey Women’s Refuge

Jersey Women’s Refuge website
Tel: 0800 7356836

The Jersey Women’s Refuge is a confidential service which offers support, advice and safe accommodation to victims of domestic violence 24hrs a day.

Role in Child Protection:

This service has a vital role in contributing to an inter-agency approach in child protection cases where domestic violence is an issue and follows current child protection protocols. In responding to situations where domestic violence may be present, considerations include:

  • Checking whether domestic violence has occurred whenever child abuse is suspected; considering the impact of this at all stages of assessment, enquiries and intervention;
  • Helping victims and children to get protection from violence, by providing relevant practical and other assistance;
  • Supporting non-abusing mother in making safe choices for themselves and their children.

Training role

The Refuge works with the Safeguarding Training officers to deliver training on domestic violence and child protection.

Four times a year the Refuge delivers independent training to any agency that may come into contact with a woman that is abused on the dynamics of domestic abuse and the impact on children. The Refuge also runs specific workshops for children. Further information is available on the Jersey Women's Refuge website.

Jersey Association of Carers Incorporated (JACI)

Jersey Association of Carers Incorporated (JACI) website
Tel: 01534 766 276

Jersey Association of Carers (JACI) is an independent, proactive, charitable organisation formed to represent carers’ issues, to seek recognition for carers and act as a pressure group, lobbying to effect change. They provide a one-stop shop for information on carer’s issues, and signposting people to relevant agencies where they can get help.

Role in Child Protection:

JACI offers support to young carers. With so many adult responsibilities, young carers often miss out on opportunities that other children have to play and learn. Jersey Association of Carers (JACI) may identify where children are in need, or at risk of harm, and may also be able to provide support to young carers. They provide social and recreational opportunities which may be otherwise denied to these young people.

Youth Enquiry Service (YES)

Youth Enquiry Service (YES) website
Tel: 01534 766 628

The Youth Enquiry Service (YES) provides a high quality information, advice and counselling service to young people aged 14 - 25 years. The drop in Service is currently available Monday 12-6p.m., Wednesday 3-6p.m. and Friday 12-6p.m.

The YES project has an advisory group which is a registered charity and made up of professionals from agencies that work with young people. The advisory group works in partnership with the Jersey Youth Service to provide this project and is based in La Motte St Centre. They also offer a service to young people whilst they are in prison, with follow-up after their release.

Role in Child Protection:

YES offers free and confidential information, advice and counselling to help young people cope with any issues effecting them, including abuse and neglect.

Autism Jersey

Autism Jersey website
Tel: 01534 871 888

Autism Jersey champions a full and inclusive life for people with autism, Asperger’s Syndrome and other associated complex developmental disorders, by raising awareness and working in partnership with all agencies to help and support them, their families and carers.

Role in Child Protection:

Volunteers and staff have specific training to support children/adults with autism to stay safe; understanding autism and how it affects people is fundamental to this support. Autism Jersey believes that people with autism are particularly vulnerable and open to abuse and therefore they are ready to support clients and their families during times of difficulty. A designated Welfare Officer with appropriate training is available for any concerns to be raised.

Barnardos Plan B

Barnardos - Jersey Plan B website
Tel: 01534 510 546

Plan B takes referrals for young people aged 16-25 who are care leavers, homeless or in need of support with housing. They take referrals from other agencies and from young people themselves. Specifically they provide work shops and one to one support. The service also offers volunteer mentors.

Self-Advocacy (Jersey Mencap)

Tel: 01534 866 622

Jersey Mencap supports the choices made by children and adults with learning disabilities or their parents/carers. The Self-Advocacy Project supports adults with learning difficulties to speak up for themselves. The service offers independent and confidential support either for individuals and groups of people, and advice to services on the needs of people with learning difficulties.

Role in Child Protection:

The Self-Advocacy workers provide support to parents with learning disabilities whose children are the subject of child protection enquiries and conferences.

Jersey Care Leavers’ Association

Jersey Care Leavers’ Association website
Tel: 01534 738 351

The Jersey Care Leavers’ Association is a charity for adults who were previously children in care. The Association provides advice and information and campaigns for improved services for children in care and for care leavers.

Role in Child Protection:

The Jersey Care Leavers’ Association can provide a monitoring and support role for children in care.

Amendments to this Chapter

In March 2017, this chapter was extensively updated and should be read throughout.